FAQ
Frequently Asked Questions
🐔 for Our Poultry eShop
We offer a variety of poultry products, including whole chickens and chicken parts such as breasts, thighs, wings.
All our poultry products are fresh unless otherwise stated. They are sourced daily from accredited farms in Malaysia and are slaughtered in Singapore, ensuring top-quality freshness.
Placing an order is easy! Simply browse our selection, add your desired items to your cart, and proceed to checkout. If you need any assistance, our customer service team is ready to help.
We provide islandwide standard delivery for a fee of $15 (excluding Jurong Island and Tuas). Enjoy free delivery on orders of $80 or more (after discounts).
Deliveries are made on every Tuesdays, Thursdays, and Saturdays (excluding public holidays) between 7 a.m. and 3 p.m. We will do our best to dispatch your orders as early as possible.
While we aim to keep our delivery costs reasonable, we are unable to guarantee specific delivery times. If you need your order by a specific time or cannot meet the minimum order quantity of $80, consider choosing self-collection from our factory, which is available after 1 p.m., or arranging for a third-party courier service.
To keep your poultry fresh, store it in the refrigerator at 40°F (4°C) or below. Poultry is best consumed within 1 to 2 days if stored in the fridge. For long-term storage, consider freezing the products, ensuring they are sealed tightly to prevent freezer burn.
Due to the perishable nature of our products, we cannot accept returns or exchanges on cooked items. If you receive a damaged or incorrect item, please contact us within 24 hours for a resolution.
Yes, we do! We cater to bulk orders for events, parties, and businesses. Please reach out to our customer service team to discuss your specific needs.
We regularly update our promotions and discounts, so be sure to check our website regularly for the latest offers!